Donna’s experience ranges in healthcare from clinical to operational to financial, as well as leadership development for any industry. Her expertise, refined through more than two decades working in the healthcare field, includes HIPAA training, revenue cycle management, healthcare consulting, leadership development, billing and coding, compliance, data analytics, policy and procedure development, training and management.

Donna’s passion is making office operations and companies more efficient, developing leaders within the organization, and overall improving the bottom line. She consults with Legacy Consulting clients to review and recommend changes for front and back office processes as well as HIPAA compliance, financial analysis, due diligence for mergers and acquisitions and business development strategies. Her vast experience includes staffing, all aspects of revenue cycle management, patient intake, insurance and charge entry as well as claim submission, cash posting, accounts receivable, billing integrity audits, contract renegotiations, practice management and EHR system implementations and more. She reviews and trains clients in billing, coding and HIPAA compliance, making sure that record and verify systems are used to their full potential. Donna brings years of experience as a former VP of Revenue Cycle Management for 650 physical therapy clinics. Her background includes the supervision of 8 regional CBOs and 450 employees. Among Donna’s top achievements is increased net revenue for organizations, decreased denial rates, reduced charge error rates, implementation of business office policies and procedures that decreased accounts receivable timeframes, contract renegotiations resulting in improved reimbursement and much more.

In addition, Donna is experienced in managing physician and hospital billing and account receivables. She is also proficient in charge master (CDM) set-up and management. She understands the denial management process, identifies payer challenges, performs root cause analysis and interprets and ensures compliance guidelines are followed, according to federal regulations.

As a certified member of the John Maxwell team, Donna also focuses on growing leadership teams through one-on- one coaching, business coaching, Master Mind study groups, and Lunch n’ Learns. She has a passion to grow leaders to help businesses succeed. She truly believes that “leadership ability is the lid that determines a person’s level of effectiveness.” The higher you want to climb, the more you need leadership. The greater the impact you want to make, the greater your influence needs to be. Donna offers speaking, training, coaching to our clients to help them grow leadership teams. In 2013, Donna decided to transform her passion into a business. Since opening Legacy Consulting with just three staff members, Donna has grown Legacy into a thriving business, helping clients in numerous states to transform processes and improve the bottom line.